Nine76 Pty Ltd trading as Crazy Cruises (hereafter referred to as "Crazy Cruises","we", "us", or "our") provides an online platform to enquire and book travel services (each as defined as, the "services", "service" "booking", "enquiry", "cruise", "tour", "flight", "hotel") provided by our suppliers (hereafter referred to as "operators", "operator", "tour operator", "cruise line", "cruise liner", "cruise lines", "hotel", "hotels", "airline" "airlines", "supplier", "suppliers"). The Services are accessible at crazycruises.com.au / crazycruises.co.nz and any other websites through which Crazy Cruises makes the Services available (collectively, the "Site"). By using the Services, you agree to comply with and be legally bound by the terms and conditions of these Terms of Service ("terms"), whether or not you become a registered user of the Services. These Terms govern your access to and use of the Site, Application and Services and all Collective Content (defined below) and constitute a binding legal agreement between you and Crazy Cruises. Please carefully read these Terms and our Privacy Policy and our Legal Notice, each of which is incorporated by reference into these Terms. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Services. Failure to use the Services in accordance with these Terms may subject you to civil and criminal penalties. Crazy Cruises reserves the right to amend and update these terms and conditions at any time without notification.
Please note that Crazy Cruises makes travel arrangements through specified service providers in accordance with their respective terms and conditions. By agreeing to use Crazy Cruises you also agree to be bound by the terms and conditions of our service providers.
Terms of Trade and Booking Conditions
Passport Name
It is ESSENTIAL that your first name and surname given to us at the time of booking match your passport. Any correction or alteration to a passenger name after a booking is made will incur amendment fees or a whole new reservation may need to be made which could result in your booking not being confirmed. Please CHECK your confirmation notices carefully and advise us if the names do not match your passport. Please refer to the Passport and Visa paragraph below regarding visa requirements and your eligibility to travel before paying your deposit.
Passports & Visas
Valid passports are required for all international services. Passports must have at least six months validity after the date of return to Australia. Certain ports of call may require visas prior to departure from Australia or prior to Ship embarkation. Please refer to www.visasdirect.com.au/wwcc or the consulate directly for your individual requirements. Visa requirements and correct travel documents remain the sole responsibility of the Traveller. Crazy Cruises cannot be held liable for any costs arising from rejected Visa applications or denial of entry to any country for any reason. Our staff are unable to offer information regarding travel visas for nationalities other than Australian and NZ.
Travel Insurance
It is essential to cover yourself against fees and charges should you need to amend or cancel your booking. It is highly recommended and many cruise lines and operators make it compulsory that adequate travel insurance be purchased from the date of the deposit being made.
Quotes
Cruise, flight, tour and hotel prices and availability change all the time so please be aware that all verbal or written quotes by Crazy Cruises on all travel arrangements are subject to availability and price change until payment has been received and confirmation issued in writing.
Deposits
Crazy Cruises requires may require that you pay a minimum deposit per person in addition to amounts payable for services etc. All deposits are deducted from final payments and are not an additional charge. All Crazy Cruises deposits are NON REFUNDABLE from the time of payment and should be protected by travel insurance.
Amendments
After deposits have been received, amendments to your booking will incur a fee of $50 per person per amendment over and above any supplier amendment or change fees. Where a supplier releases a promotional fare after you have booked, any transfer of that booking to a promotional fare on the same or new service is regarded as a cancellation of the first booking and subject to cancellation penalties. Some operators have strict policies regarding rebooking on promotional rates which Crazy Cruises are obliged to observe.
Credit Card Charges
Credit Card charges / fees / merchant fees are displayed in your confirmation emails and at time of your enquiry and are subject to change as defined by Crazy Cruises.
Website Data
All data on our website is provided for reference only. We do our best to provide the most accurate up to date information on the requested service, however we are unable to account for any changes or amendments to the service by the operator. If you wish to know the most up to date and accurate data we suggest speaking to the operator yourself or relying on information provided by the operator on their website or over the phone.
Cancellation
Should you wish to Cancel your booking, you are bound by the terms and conditions of Crazy Cruises, our Suppliers and the Operator which you agree to upon making a booking. This may involve losing your deposit, or in some cases the entire fare. If you wish to cancel please email our customer service on sales@crazycruises.com.au. Please allow up to 3 business days for the cancellation to be received and processed. We strongly recommend purchasing travel insurance at the time of booking which may reimburse certain cancellation fees. Refunds cannot be processed until supplier have remitted funds back to Crazy Cruises, and any expenses incurred by us are confirmed. If a refund is provided from the Operator, Crazy Cruises will refund this amount less any fees and charges applicable. Refunds may take up to 12 weeks to process or longer depending on the Operator.
Unforeseen Circumstances Operator Cancellations and Refunds
If an Operator cancels a confirmed booking made via the Services, (i) Crazy Cruises will attempt to refund any payment for such booking to the applicable traveller within a commercially reasonable time of the cancellation. Refunds cannot be processed until supplier have remitted funds back to Crazy Cruises, and any expenses incurred by us are confirmed. The Traveller may receive an email or other communication from Crazy Cruises containing alternative Listings and other related information. If the Traveller requests a booking from one of the alternative Listings this will be treated like a new service booking. If an Operator cancelled a confirmed booking and you, as a Traveller, have not received an email or other communication from Crazy Cruises, please contact Crazy Cruises at sales@crazycruises.com.au.
Cancellation in the Event of Inclement Weather
Certain services may be weather-dependent. Notwithstanding the foregoing, in the event of inclement weather, the Operator has the discretion as to whether the weather conditions will prevent the service from taking place. As an Operator, if you need to cancel a booking for reasons of inclement weather, you must contact the Traveller and Crazy Cruises (at sales@crazycruises.com.au) as early as possible. Subject to the Traveller's consent, the Operator and the Traveller may choose to reschedule the service for another date. If the service cannot be rescheduled, as a Traveller, please contact Crazy Cruises so we may assist in finding a replacement, non-weather-dependent service. For clarity, in the event the alternative service is of a higher price than the former, you may be responsible for any difference in price. In the event the alternative service is of a lower price, you may be entitled to a partial refund for the difference. As a Traveller, if you have contacted Crazy Cruises as provided above and Crazy Cruises is unable to find you a replacement service, Crazy Cruises may refund the Payment for such booking to the Traveller within a commercially reasonable time of the cancellation.
Cancellation in the Event of Operator Cancellation
Crazy Cruises has no control over operator cancellations such as operator insolvency, bankruptcy, weather, or any other failure to operate the service. In the event that the operator is unable to fulfil your service, you agree to indemnify Crazy Cruises of any legal liability, and loss of payment made whether this was a lost deposit or final payment. Crazy Cruises can only provide refunds if the supplier have remitted funds back to Crazy Cruises, and any expenses incurred by us are confirmed. We strongly recommend purchasing travel insurance at the time of booking which may reimburse certain cancellation fees.
Vaccinations
Certain countries require vaccinations before arrival and for others it is recommended that health precautions are taken. As our staff are not qualified to offer medical advice, Crazy Cruises recommends that you contact your local Travel Doctor or a GP for specific advice for the countries you are visiting.
Disclaimer regarding Operators
Crazy Cruises acts as an agent for service suppliers. As such we are not responsible for the provision of the service or arrangements provided by that supplier. Crazy Cruises will not be held liable in any way for any acts, errors, omissions, representations, warranties or negligence by any suppliers. In the event of an issue arising between the traveller/s and the service supplier, we will assist by initiating contact between the parties but will not be party to ongoing communications or negotiations.
Operator Conditions
All operators (Cruise Lines, Airlines, Hotels and Tour Operators etc.) have their own Terms and Conditions. It is the passenger’s responsibility to be aware of them for each service booked. In most cases these can be found on the service provider’s website or in their brochure. Crazy Cruises also displays the Operator Terms and Conditions at time of Enquiry that must be agreed upon making an enquiry. If you have any questions regarding the location of these terms and conditions or their wording, please contact your consultant. Crazy Cruises as an agent, has no control over the terms and conditions set down by the operator.
Airline seating and special meals
We recommend contacting the airlines directly for your seating and special meal requests to ensure that the airline has accurately noted your requirements. Airlines will often advise seat numbers but will not guarantee your seating until final boarding. Passenger are responsible for reconfirming all flights 72 hours prior to flight departure times.
Airfare/Airline Conditions
All airfares are subject to change / increase / withdrawal without notice by the airline(s) until paid in full and tickets issued. All airline schedules are also subject amendments and flight cancellation without notice by the airline. Claims for costs as a result of these actions must be made directly to the airline concerned. Crazy Cruises cannot be held responsible for the actions of an airline. LUGGAGE CHARGES conditions: Some low cost carriers have additional charges not included in the air ticket cost for luggage. These costs are beyond our control and cannot be pre-paid to us as ticketing agents for the airline.
Airline Luggage, Meal, Entertainment Direct Charges
Many airline carriers now charge for all baggage, meals and inflight entertainment on international flights. These fees and charges CANNOT be collected by the agent in advance. Each carrier and route has variations on prices and requirements. Please ask your consultant for a breakdown of applicable `pay direct` fees applicable to your booking and how to request and pay these services online.
Frequent Flyers
It is essential to keep all tickets and boarding passes from your trip so that the airline can assist with crediting points that were not collected. Please contact the airline for assistance in redemption of missed points.
Travel Advice Notices
Please check any Travel Advice Notices issued by the Australian Department of Foreign Affairs and Trade prior to your journey.
www.dfat.gov.au/consular/advice or by calling 1300 555 135.
www.smarttraveller.gov.au or call 1300 139 281 for updated travel information.
USA/CANADA Online Travel Authorisation
For USA: Please use the ESTA site https://esta.cbp.dhs.gov to issue your online Travel Authorisation. A fee will apply. Once this is completed you will be able to enter the USA. Failure to complete this process can result in you being denied boarding on your service. Crazy Cruises is not responsible for ESTA Visa's issued on SCAM or illegal websites.
For CANADA: Please use the ETA site http://www.cic.gc.ca/english/visit/eta.asp from 15 March 2016 to issue your Canada Electronic Travel Authorisation [Canada ETA]
Visa for Turkey
The Turkish Consulate has advised that the stamp / sticker visa on arrival will be abolished from April 10, 2014 and will be completely replaced by the eVisa application process. Visitors to Turkey will be required to apply for a visa online (from April 11, 2014) via the Turkish Government website www.evisa.gov.tr prior to travel or they may be refused entry. If you enter a Turkish port by cruise ship and are staying less than 72hrs please check with your consultant if a visa is required.
Electronic Cruise Documentation (eDoc)
Many operators have now moved to eDoc cruise tickets or documentation. This means you may get your documentation as an attachment to an email for you to print or store electronically. As this may be sent to you directly by the cruise line you will not receive a wallet with paper tickets or a 'cruise booklet' as in the past. Your online Cruise Registration must be completed before the Cruise Line will release your documents. Failure to complete this will cause delay. Once complete, the cruise line will release your documentation 10-20 days prior to your departure date from Australia. It is unnecessary to chase documents with your cruise consultant prior to this, as all cruise lines issue documentation in 'departure date' order. Your cruise consultant or the cruise line will inform you once your documents are issued and ready
Final Payment Deadline
If you miss your deadline for final payment of your booking, Crazy Cruises cannot guarantee your booking. Operators have the right to cancel and re sell your place on the tour / cabin / itinerary with no notification resulting in the forfeit of deposits already paid. Please make sure you pay your final balance on or before the deadline on your confirmation email. Your travel consultant is unable to extend final due dates set by operators.
Taxes
You understand and agree that you are solely responsible for determining your applicable Tax reporting requirements in consultation with your tax advisors. Crazy Cruises cannot and does not offer Tax-related advice to any Members of the Services. Additionally, please note that each Operator is responsible for determining local indirect Taxes and for including any applicable Taxes to be collected or obligations relating to applicable Taxes in Listings.
Privacy
See Crazy Cruises Privacy Policy and for information and notices concerning Crazy Cruises collection and use of your personal information.
Links
The Services may contain links to third-party websites or resources. You acknowledge and agree that Crazy Cruises is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Crazy Cruises of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the Content, products or services on or available from such websites or resources.
Proprietary Rights Notices
All trademarks, service marks, logos, trade names and any other proprietary designations of Crazy Cruises used herein are trademarks or registered trademarks of Crazy Cruises. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective parties.
Feedback
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Services ("Feedback"). You may submit Feedback by emailing us at info@crazycruises.com.au. You acknowledge and agree that all Feedback will be the sole and exclusive property of Crazy Cruises and you hereby irrevocably assign to Crazy Cruises and agree to irrevocably assign to Crazy Cruises all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein. At Crazy Cruises request and expense, you will execute documents and take such further acts as Crazy Cruises may reasonably request to assist Crazy Cruises to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.
Copyright Policy
Crazy Cruises respects copyright law and expects its users to do the same. It is Crazy Cruises policy to terminate in appropriate circumstances the Crazy Cruises Accounts of Members or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders. If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, our copyright agent may be contacted.
Newsletters
By registering; using our Services and/or providing your email address, you understand that you will receive regular email updates about the platform, travel and other community related matters. Each email you receive shall contain a mandatory opt out at the base of each email to allow you to unsubscribe if you so choose.
Contacting Crazy Cruises
If you have any questions about these Terms, please contact Crazy Cruises at sales@crazycruises.com.au.
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